My Resume / Credentials

OBJECTIVE

To obtain a challenging position in the planning, implementation, and, management of high level client / server systems, that offers growth opportunity. This position would utilize my experience in organization, communication, computers and interpersonal skills.

EXPERIENCE

Another Networks Chelmsford, MA
Senior Systems Administrator 1999 – Present
· Planned and implemented the IT growth from 2 servers to over 150 in 5 worldwide locations. Planned and implemented PC roll out and build configurations.
· Defined corporate standards for desktops, servers and laptops. Managed users, groups, and permissions, Microsoft DNS, DHCP, File and Print Services. Patch management using scripts and Microsoft SUS Server.
· Managed and implemented Exchange Messaging growth from 1 server to 8 worldwide. UPS Sizing, Tape Library specifications and implementation. Day to day issues, Wireless networking, remote access troubleshooting, Software and hardware troubleshooting. Virus and SPAM management.
· Network topology and schemes, IP segmenting and assignment, Gigabit Ethernet, 10/100, security, Nagios Monitoring. Vendor relations and communications. User community communication. Executive communication.
· Designed and implemented Sarbanes-Oxley policies and procedures.
· Designed and implemented Windows NT to Active directory migration / upgrade. Defined migration strategies to assimilate acquired companies seamlessly. Designed and implemented downsizing and consolidation.
· Hardware - Compaq, Dell, HP, IBM, Network Appliance, Cisco Concentrator 3000, Cisco PIX, Dell and HP DLT and SDLT Tape Libraries, Palm Pilots, Blackberry and Treo hand helds.
· Software - Windows NT 3.51 – Windows 2003, Windows XP, Exchange 5.5 - 2003, IIS4 - 6, Microsoft IAS server, MS Office 97 -2003, Outlook 97 – 2003 Veritas Backup Exec 7 - 10, Sybari Software’s Anti-Gen for Exchange, Symantec AV Corporate 7 -10, Power Quest Suite, Dame Ware NT Utilities and Mini remote control, Visio 5 – 2000, Adobe Writer, WSFTP SMTP ASP PHP MYSQL, Red Hat, Debian, Slackware, Suse, Fedora Core.

Compaq Computer Corporation Littleton, MA
Business Systems Analyst 1997-1999
· Planned and implemented a domain consolidation from a multiple master model to a single model for 300+ users in preparation for a Microsoft Exchange rollout. Upgraded and installed NT servers as necessary on both Intel and Alpha platforms, using RAID 1 and 5.
· Installed and administered Microsoft Exchange Server on Alpha platforms, joining a 55,000-user enterprise.
· Advise users with day to day issues, on Windows 95 and NT platforms. Troubleshoot connectivity issues between VMS/Pathworks and NT servers, as well as LAN and WAN status.
· Determine if and when hardware or software upgrades are needed.
· Planned and implemented a disk-cloning program for PC builds to minimize costs, utilizing Ghost Pro and Power Quest Drive Image.
· Designed a migration strategy from VMS/Pathworks to Windows NT File and Print Services.
· Highly versed in Win3x, Win9x, WinNT, Office 95 + 97, IE4x, and Netscape 4x.

Stream International Canton, MA
Microsoft Exchange Support Engineer 1996-1997
· Primary Response Group Engineer supporting Microsoft’s Exchange Server. Handle the initial calls into the support line, working with customers through installation and configuration problems.
· Two weeks training using Microsoft Official Training Curriculum in a lab environment with six (6) other support engineers. Items covered included all of the shipped options with the Enterprise edition of Exchange server, including Internet Mail Connector, Microsoft Mail Connector, X.400 Connector, Site Connectors to name a few.

Senior Support Engineer 1996-1996
· Specialty Consultant in the area of Microsoft Mail Post office to Post office communications. Providing second level support to the primary response group through conferencing and guidance. Specialty area includes all aspects of dir-sync, mail flow between post offices, Global address lists, and group management. Multi-tasking MTA.
· Logging and monitoring assigned open calls and escalation queues to ensure timeliness on call back situations consistent with department goals for problem response and open call duration time.
· Three weeks of training in Microsoft Mail server, Windows NT, and Asynchronous Communication, parts of which were delivered directly from Microsoft.

Associate Network Support Representative 1995-1996
· Technical support for Microsoft Mail and Microsoft Schedule+. Daily communication with Mail and Network Engineers, analyzing error messages to help solve in-depth network, asynchronous communications, database and software problems.
· Trouble-shooting Directory Synchronization, Schedule Distribution, Multi-tasking MTA, Gateways, network rights and permissions, varying mail and network compatibility and interaction.
· Knowledge of: Microsoft Mail 3.2 & 3.5, Windows 95, Windows NT networks, Office 95 + 97, ccMail, Lotus Notes.
Windows for Workgroups Support Representative 1995-1995
· Troubleshooting user setup, hardware configuration problems, and interoperability issues.
· Closely worked with peers, reviewing setup issues, hardware conflicts, networking connectivity and printing problems to help correct the situations in a timely manner.